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Last updated: 03/12/2025

Clearpath Recovery & Transport (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or use our services.

⸻

1. Who We Are

Clearpath Recovery & Transport

7 Red Briar Walk

Pity Me

Durham

DH1 5EX

United Kingdom

Email: clearpathnetworkltd@gmail.com

Phone: 0191 367 0613

We are the Data Controller responsible for your personal data.

⸻

2. What Information We Collect

We may collect the following personal information:

Information you provide directly

\t•\tName

\t•\tContact details (phone, email)

\t•\tAddress or vehicle location

\t•\tVehicle registration, make, model

\t•\tInsurance details (if relevant)

\t•\tPayment information

\t•\tMessages or enquiries sent through our website or social platforms

Information collected automatically

When you visit our website, we may collect:

\t•\tIP address

\t•\tBrowser type and version

\t•\tDevice information

\t•\tCookies and tracking data

\t•\tPages visited and time spent on the site

Information received from third parties

\t•\tInsurance companies

\t•\tAccident management companies

\t•\tGarages, dealerships or auction sites

\t•\tReferral partners

⸻

3. How We Use Your Information

We process personal data for the following purposes:

To provide our recovery, transport & storage services

\t•\tRespond to breakdown or accident callouts

\t•\tArrange vehicle collection or delivery

\t•\tVerify vehicle and insurance details

\t•\tProvide storage, records, and release documentation

To communicate with you

\t•\tRespond to enquiries

\t•\tProvide updates during your job

\t•\tSend invoices, receipts or reports

For legal and insurance reasons

\t•\tProvide required documentation to insurers

\t•\tMaintain internal job logs and audit trails

\t•\tFulfil legal obligations or police requests

For business operations

\t•\tScheduling and staff deployment

\t•\tImproving our services

\t•\tInternal record keeping

Marketing (only with consent)

\t•\tReferral scheme communication

\t•\tPromotional offers

\t•\tService updates

You can opt out of marketing at any time.

⸻

4. Legal Basis for Processing

We process your data under the following lawful bases:

\t•\tContract – to provide recovery/transport/storage services

\t•\tLegal obligation – invoices, insurance, regulatory requirements

\t•\tLegitimate interests – improving services, preventing fraud

\t•\tConsent – for marketing and non-essential cookies

⸻

5. Sharing Your Information

We may share your data with trusted third parties when necessary:

\t•\tInsurance companies

\t•\tAccident management partners

\t•\tGarages, repair centres or storage providers

\t•\tPayment processors (e.g., bank, card provider)

\t•\tIT & website service providers

\t•\tLaw enforcement (when legally required)

We never sell your information to third parties.

⸻

6. Data Storage & Security

We take data protection seriously and use:

\t•\tSecure servers

\t•\tEncrypted devices

\t•\tRestricted staff access

\t•\tPassword-controlled systems

\t•\tRegular data audits

Your data is stored in the UK or securely within GDPR-compliant service providers.

⸻

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

\t•\tRecovery/transport/storage job records: 6 years (legal requirement)

\t•\tInsurance-related documents: 6 years

\t•\tContact/quote requests: 12 months

\t•\tMarketing data: Until you opt out

\t•\tCCTV storage (if used): 30–90 days

⸻

8. Cookies

Our website may use cookies to:

\t•\tImprove user experience

\t•\tAnalyse website traffic

\t•\tTrack performance

You can accept or decline cookies via your browser settings or cookie banner.

A full Cookie Policy can be added if needed.

⸻

9. Your Rights Under UK GDPR

You have the right to:

\t•\tAccess your personal data

\t•\tCorrect inaccurate information

\t•\tRequest data deletion (“right to be forgotten”)

\t•\tRestrict processing

\t•\tObject to processing

\t•\tRequest data portability

\t•\tWithdraw consent at any time

\t•\tComplain to the ICO

To exercise these rights, email: clearpathnetworkltd@gmail.com

⸻

10. Links to Other Websites

Our website may link to external sites.

We are not responsible for their privacy policies or content.

⸻

11. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with the updated date.

⸻

12. Contact Us

For questions about this Privacy Policy or your data:

Clearpath Recovery & Transport

Email: clearpathnetworkltd@gmail.com

Phone: 0191 367 0613

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